Shipping Policy

Processing Times

At Maison d'Olivia, every order is carefully prepared to ensure it arrives in excellent condition.

Please allow 1–3 business days for order processing before shipment. Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Estimated Delivery Times

We currently offer delivery to multiple destinations worldwide.

Estimated delivery times are typically between 5–15 business days, depending on your location and local carrier services.

While most orders arrive within this timeframe, occasional delays may occur due to high seasonal demand, customs processing, weather conditions, or carrier-related issues.

Our team continuously monitors shipments and works closely with our logistics partners to ensure timely delivery whenever possible.

Free Shipping

We are delighted to offer free shipping on all orders, with no minimum purchase required.

There are no hidden shipping fees or additional delivery charges at checkout. Your order will be delivered directly to your chosen address at no extra cost.

How To Place An Order

Shopping with Maison d'Olivia is simple:

  1. Browse our collection and select your favorite items.

  2. Add your chosen products to your shopping cart.

  3. Proceed to checkout and review your shipping information carefully.

  4. Complete your purchase using our secure payment system.

  5. Receive an order confirmation directly in your inbox.

All transactions are protected using advanced SSL encryption technology to ensure your information remains secure.

Shipping Updates & Delays

Although we strive to meet all estimated delivery windows, shipping times may occasionally vary due to circumstances beyond our control.

Possible causes include:

  • High seasonal demand

  • International customs procedures

  • Carrier delays

  • Severe weather conditions

  • Public holidays

Should any unexpected delay occur, we will do our best to keep you informed and provide updates regarding your shipment status.

Shipping Insurance

For additional peace of mind, Maison d'Olivia offers optional Shipping Protection during checkout.

Shipping Protection helps safeguard your order against certain shipping-related issues and allows us to assist you more quickly should a problem arise.

Coverage Includes

Lost Packages

If your package is officially confirmed as lost during transit, we will arrange a replacement shipment at no additional cost.

Damaged Deliveries

If your order arrives damaged during transportation, we may replace the affected item(s) after reviewing supporting evidence.

How To Submit A Shipping Protection Claim

If your order is covered by Shipping Protection and an issue occurs:

  1. Contact our support team within 7 days of delivery or the expected delivery date.

  2. Provide your order number.

  3. Include tracking information and/or photos of any damaged items.

  4. Our team will review your request and determine the appropriate resolution.

Approved claims are typically processed as quickly as possible.

Shipping Protection Exclusions

Shipping Protection does not cover:

  • Incorrect or incomplete shipping addresses entered during checkout.

  • Orders marked as successfully delivered by the carrier but lost, stolen, or taken by a third party after delivery.

  • Delays caused by customs inspections, import procedures, weather events, or carrier disruptions beyond our control.

Customer Support

If you have any questions regarding your order, shipping status, or delivery options, our team is always happy to help.

Maison d'Olivia
Email: info@maisondolivia.com

We are committed to providing a smooth and enjoyable shopping experience from the moment you place your order until it arrives at your door.